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Frequently Asked Questions


Q: I know you give away jackets, boots, etc. What do you currently need? Will you take my son’s gently used snow pants and boots?
A:

Yes – we accept program specific items all year. Check our Donate page for a list of items we need.


Q: I need to send a fax. Is that service available? What does it cost?
A:

You can send a fax from our office at no charge.


Q: Do you have a phone I can use?
A:

We have a phone on-site for people to use for business calls, including housing, employment, etc. This phone is not for personal calls.


Q: I need to find a job. What resources are available for me?
A:

Our Computer Technology Center has volunteers who can help you start writing or re-writing your resume and start your job search, and we can give you other resources to help you in your search.


Q: Can you help me fill out the forms to apply for financial assistance, health insurance, food stamps?
A:

It’s always best to schedule an appointment for this with our Starfish Coordinator.


Q: I have a disconnection notice from CenterPoint Energy. What do I do?
A:

Depending on the time of the year, we can let you know who to contact to possibly receive some financial assistance for this issue.


Q: There’s very little food in the house, and my appointment with the food shelf isn’t for two days. What can I do in the meantime?
A:

The local foodshelf (ICA) gives us emergency food bags to distribute on their behalf. You can come into our office and get one.


Q: I can’t pay my rent this month. Where can I go for help?
A:

Although we don’t offer financial assistance, we can explain where to go and how to access financial resources.


Q: How can I see a doctor if I have no insurance? Or, I need to see a dentist but can’t afford to. Where can I go?
A:

There are sliding fee clinics in the metro area. We can give you names, addresses, and phone numbers for the one nearest you.